Lockheed Martin is one of the Federal Government's preferred Managed Services providers, serving more than 300,000 end users coast to coast. Our broad expertise includes such areas as help desk, network management, desk-side support, asset management, asset leasing and procurement, and information security.
Our clients include the U.S. Department of Defense, Energy, Treasury, Transportation, and Health and Human Services, as well as the Bureau of Alcohol, Tobacco, Firearms and Explosives and the Jet Propulsion Laboratory. Our work for these agencies is closely tailored to their mission and business needs. Normally performed on a fixed-price, performance-based process, Lockheed Martin managed services let you choose the type and level of service you need, and we manage to it.
Seven days a week, 24 hours a day, professionals from our nationwide network of integrated enterprise solution centers resolve technical issues quickly and accurately. Our help desk solution centers consistently average more than a 90 percent first-call resolution rate. We are Support Center Practices certified, too, ensuring that quality standards are among the best in the industry.
State of the art network operating centers deliver single-point-of-contact support service to end users. These centers are equipped with industry-standard network and systems management tools that allow our engineers to monitor network performance and availability, perform load balancing, and push software to the end user automatically.
Online product catalogs, industry-trained personnel, proven and repeatable processes, and the latest technology all play a role in our asset management solution. To make sure you know we are meeting all service levels, our metrics are made available to clients on a secure web-based reporting system. Whether you need to check average queue time or network availability, the answer is just a click away.